Refund and Cancellation Policy
Last updated: 26 July 2026
NiMA provides digital subscription access to market analytics. Users should evaluate the platform during any available free trial before buying paid access.
Cancellation
You may choose not to renew your subscription after the current validity period. Paid plans provide access for the selected duration, and cancellation does not automatically create a refund for the unused period unless approved by NiMA support or required by applicable law.
Refund Eligibility
Refunds are reviewed case by case. Refunds may be considered for:
- Duplicate payment for the same plan/account.
- Payment deducted but subscription not activated due to technical failure.
- Incorrect billing or wrong plan activation caused by a platform/payment error.
- Other genuine payment issues approved after review.
Non-Refundable Cases
Refunds are generally not provided for trading losses, dissatisfaction with market movement, non-usage after successful activation, change of mind after using the service, expired trial, or issues caused by user device/internet/browser limitations.
Refund Request Window
Please raise refund or payment-support requests within 7 days of payment. Requests received later may still be reviewed, but approval is not guaranteed.
Processing Time
Approved refunds are normally initiated within 7 working days after verification. Actual credit time depends on Razorpay, bank, card network, UPI, wallet, or payment-provider timelines.
Renewals
Users may renew during an active subscription period. Where supported by NiMA, unused balance days from the current active plan may be added to the newly purchased plan according to platform rules.
How to Request Help
Email support@nima4u.com with your registered email, plan, Razorpay payment/order reference, payment date, issue summary, and screenshots where useful.